We respond to tenant maintenance requests within one hour. For emergencies, tenants and landlords are provided with direct contact numbers to ensure immediate assistance.

We utilize various platforms, including Facebook Marketplace, WhatsApp community groups, Padmapper, and Kijiji, to effectively market and advertise your property.

Our tenant placement process usually takes between 15 days to one month, depending on market conditions and property specifics.

We conduct thorough screenings, including checks on references, credit scores, and employment history, to ensure we select reliable tenants.

• Premium Plan: We guarantee rent payment to the landlord, ensuring uninterrupted income.
• Basic and Standard Plans: We aim to replace the tenant within one month and commence a new lease agreement.

There are no extra charges for maintenance coordination. Landlords are only responsible for the actual service fees charged by external workers. We maintain 100% transparency, providing detailed bills for all services rendered.

We conduct monthly property inspections. If tenants consistently maintain the property well, the frequency may be reduced over time, unless issues arise.

After issuing two warnings, we proceed with eviction notices. Our team collaborates with legal professionals to manage the eviction process, with associated legal expenses covered by the landlord. Notably, our stringent screening process has resulted in zero tenant issues to date.

In cases of non-payment or property damage, we follow legal protocols to address the issue. This includes issuing notices and, if necessary, filing applications with the Landlord and Tenant Board (LTB) to seek resolution, such as compensation for damages or eviction.

While Serene Abode maintains its own liability coverage, it is advisable for landlords to have their own landlord insurance policies. This provides protection against potential financial losses due to property damage or liability issues that may arise during tenancy.